Starting today, January 9, you may receive an email or phone notification letting you know that your hold is available for pick up. This means that we are gradually bringing our library systems back online, starting with holds notices. If you receive a notice by email or phone, your hold IS available for pick up.
The following are still NOT AVAILABLE as we carefully bring our systems back online so that we can be sure that they are stable and that there are as few errors as possible.
NOT YET AVAILABLE
- My Account is not yet available. This means that you are not yet able to view the items you have on hold or have checked out.
- Placing Holds in the Library catalogue (VEGA) or in person with Library staff is not yet available.
- Returns / Check Ins are not yet available. This means that we are asking you to KEEP YOUR RETURNS AT HOME for a little longer as we work to get our systems online and our locations and our delivery trucks are not overwhelmed. Due dates have been extended and there are no longer overdue fines at London Public Library.
- The status of books and other items in the Library’s Catalogue (VEGA) is not yet up to date. This means that as we bring our systems back online there will be inconsistencies or delays in the information displayed in the Catalogue.
Thank you so much for your patience and support as we recover from the cyberattack that caused an outage of all Library systems and technology. We are working around the clock to restore our systems. We will continue to find the latest updates and information as it is available here on our temporary website. We are working to restore our full website and hope this available soon.